Hi, I'm Keneisha Wiggan
Strategy & Operations Manager with an MBA and enterprise SaaS experience. I drive operational excellence, KPI performance, and lean process transformation — turning data into decisions and strategy into measurable execution.
Operational Excellence
Mapping how work actually flows, removing waste with lean methods, and building scalable processes teams can sustain.
KPIs & Performance
Defining the metrics that matter, building the operating cadence around them, and turning data into decisions.
Strategy to Execution
Aligning cross-functional teams and technology initiatives to business objectives, then delivering with measurable impact.
Case studies
Operational and program challenges I've tackled — the diagnosis, the decisions, and the measurable outcomes.
Improving Operational Workflows Through Process Analysis
A structured approach to identifying process inefficiencies, understanding stakeholder needs, and defining measurable improvements.
Building a Notification Center for an Enterprise SaaS Platform
How I led the strategy and cross-functional delivery of a centralized notification experience that helped users find and act on critical platform updates.
Helping Job Seekers Tell Their Story with CareerReflect
A product case study on designing a guided reflection tool that helps job seekers translate experience into compelling applications.
Projects
Frameworks, dashboards, and tools I've built to run operations and programs more effectively.
LiveRecruiter Portfolio Website
A guided portfolio that turns complex product work into clear recruiter-facing stories and proof of impact.
In progressAchievement Storytelling Kit
A framework that helps professionals translate their wins into resume bullets, interview stories, and promotion-ready language.
ConceptAI Prompt Tutorial Concepts
Simple AI learning experiences that teach non-technical users how to use AI tools for writing, planning, and career growth.
From the blog
Practical writing on program, project, and operations management — and how strategy becomes execution.
Start With the Outcome, Not the AI Solution
Why understanding the problem should come before introducing AI automation.
Outcome First: Why You Should Challenge a Process Before Automating It
Automation doesn't fix a broken process. Learn why defining outcomes, challenging assumptions, and simplifying workflows should come before automation.
A Simple Framework for Product Strategy That Actually Ships
How I turn fuzzy business goals into a prioritized roadmap using a four-step loop: conceive, plan, develop, iterate.
Videos
Short, practical videos on operating cadence, KPIs, and running programs that deliver.
Hiring for Strategy & Operations or BizOps?
I'm exploring Business Operations, Strategy & Operations, and program leadership roles. If your team needs someone to sharpen the operating model and deliver measurable results, let's talk.
Get in touch